Your privacy matters to us. This page explains exactly what personal information ace super ph collects, why we collect it, how it is used, and what rights you have as a Filipino player on our platform. Take a few minutes to read through — it is straightforward and written in plain language.
Last updated: June 2025. Effective immediately for all registered members.
When you register on ace super ph, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and preferred currency. This information is required to create and verify your account, ensure you meet the minimum age requirement of 21 years, and comply with Philippine regulatory obligations. We do not collect more information than is necessary for these purposes. Your registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes. You may update your account details at any time by logging in and visiting your profile settings. If you believe any information we hold is inaccurate, please contact our support team and we will correct it promptly. Keeping your details current helps us deliver a smooth and uninterrupted experience on the platform.
To process deposits and withdrawals in Philippine pesos, we collect transaction-related information such as payment method details, transaction amounts, timestamps, and reference numbers. Full payment card numbers are never stored on our servers — payment processing is handled by regulated third-party payment providers who operate under their own strict data security standards. We retain transaction records for the period required by applicable Philippine law and our licensing obligations. This data is used to verify transactions, investigate disputes, and produce account statements available in your dashboard. We may also use aggregated, anonymised transaction data to improve platform performance and detect unusual activity. If a transaction is flagged for review, our compliance team may request additional documentation to complete verification. All financial data is transmitted using industry-standard encryption protocols.
We automatically collect certain technical and behavioural data when you use the ace super ph platform, including your device type, operating system, browser version, IP address, pages visited, session duration, and in-platform actions such as bets placed and games accessed. This data helps us understand how players interact with the platform so we can improve navigation, fix technical issues, and personalise your experience where appropriate. Usage data is also used to detect and prevent fraudulent activity, bot access, and other security threats. We do not use this data to build individual advertising profiles or sell it to data brokers. Aggregated usage statistics may be used internally for product development and performance reporting. You can limit certain types of data collection by adjusting your browser or device settings, though this may affect some platform features. Our servers are protected by multiple layers of security to prevent unauthorised access to this data.
When you contact our support team via email or through the platform's help channels, we collect and retain the content of your messages, your contact details, and any attachments you provide. This information is used solely to resolve your query, improve our support processes, and maintain a record of interactions for quality assurance purposes. Support communications are accessible only to authorised customer service and compliance personnel. We may send you service-related emails regarding your account, security alerts, or important policy updates — these are not marketing messages and cannot be opted out of while your account remains active. If you have opted in to promotional communications, you may withdraw that consent at any time by updating your notification preferences in your account settings. We do not use support data to make automated decisions that affect your account status without human review. All communication records are retained for the period required by our regulatory obligations and then securely deleted.
Under applicable Philippine data privacy law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding the personal information we hold about you. We are committed to honouring these rights promptly and transparently. If you wish to exercise any of the rights listed here, please reach out to our support team at [email protected] with your account details and a clear description of your request. We will respond within the timeframe required by law. Please note that some requests may be subject to identity verification before we can act on them, to protect your account security.
Read the FAQYou have the right to request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within the legally required timeframe. Access requests can be submitted via our support email.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly through your profile, or contact support for more complex corrections.
You may request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purpose it was collected. Note that some data must be retained for legal and regulatory compliance even after account closure.
You have the right to object to certain types of data processing, including direct marketing. Where processing is based on our legitimate interests, you may object and we will assess whether those interests override your rights in the specific context.
Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider of your choice.
Where we process your data based on your consent — such as for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Security is not optional — it is built into every layer of how we operate.
All data transmitted between your device and our servers is protected using TLS encryption. Sensitive data stored on our systems — including personal identifiers and financial records — is encrypted at rest using industry-standard algorithms. This means that even in the unlikely event of a server breach, your data remains unreadable to unauthorised parties. We regularly review and update our encryption standards to stay ahead of emerging threats. Our infrastructure is hosted in secure, access-controlled data centres with physical and logical security controls in place.
Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions. All staff with access to player data undergo regular data privacy training and are bound by confidentiality obligations. We use role-based access controls and audit logging to monitor who accesses what data and when. Any suspected internal misuse of data is treated as a serious disciplinary matter and may be referred to the relevant authorities. We conduct periodic internal reviews to ensure access permissions remain appropriate as roles and responsibilities change.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we have a documented incident response plan that we will activate immediately. We will notify the National Privacy Commission of the Philippines within the timeframe required by the Data Privacy Act, and we will inform affected players directly where required. Our response plan includes containment, investigation, remediation, and post-incident review steps. We maintain detailed logs of all security incidents to support continuous improvement of our security posture. Player safety and data integrity are our top priorities in any incident scenario.
ace super ph uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. Essential cookies are required for the platform to function and cannot be disabled. Analytical cookies help us understand how players navigate the site so we can improve the experience — these are anonymised and do not identify you personally. We do not use third-party advertising cookies or tracking pixels that share your data with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may prevent certain platform features from working correctly. A full list of the cookies we use and their purposes is available on request via our support channel. By continuing to use the platform, you acknowledge our use of essential cookies as described in this policy.
If you have any questions about how ace super ph handles your personal data, or if you want to exercise any of your data rights, our support team is ready to help. You can also check the FAQ for quick answers to common privacy questions.
Contact us directly: [email protected]